Return & Refund Policy

Overview

This policy applies to business-to-business orders placed with Yuyue Home through quotations, proforma invoices, purchase orders, or written sales agreements.

Because many of our hotel supplies are produced according to the buyer’s required sizes, materials, colors, logos, packaging, and quantities, confirmed custom or bulk orders are generally not eligible for cancellation, return, or exchange due to a change of mind after production has started.

Any specific return, claim, or refund terms stated in the quotation, proforma invoice, purchase order, or sales agreement will take priority over this general policy.

Damaged, Defective, Incorrect or Non-Conforming Goods

Please inspect the goods promptly after delivery.

Visible damage, shortages, incorrect products, or goods that do not match the confirmed specifications should be reported to us within 7 calendar days after delivery.

Please provide:

• Your order or proforma invoice number
• A description of the issue
• Clear photos or videos
• Photos of the outer and inner packaging
• Relevant shipping or delivery documents, when applicable

For manufacturing defects that could not reasonably be identified during the initial inspection, please contact us as soon as the issue is discovered.

You can submit a claim by contacting:

Email: yuyueliving.hk@gmail.com

Return Authorization

Please do not return any goods without our prior written approval.

If a return is approved, we will provide the return address and relevant instructions. Unauthorized returns may not be accepted.

Returned goods must be kept in their original condition and packaging whenever reasonably possible.

Custom and Personalized Products

Products made according to custom sizes, specifications, materials, colors, logos, embroidery, printing, or packaging are not returnable or exchangeable unless they are defective, damaged, incorrectly supplied, or do not conform to the specifications confirmed in writing.

Claims and Solutions

After reviewing the supporting information, we will discuss an appropriate solution with the buyer.

Depending on the circumstances, the solution may include:

• Replacement goods
• Remanufacturing
• Repair, where applicable
• Partial refund
• Credit toward a future order
• Full refund for the affected goods

The appropriate solution will depend on the nature and extent of the confirmed issue.

Return Shipping Costs

If the return is caused by a confirmed product defect, incorrect shipment, or failure to meet the agreed specifications, responsibility for reasonable return or replacement shipping costs will be agreed based on the circumstances of the order.

If a return is accepted for reasons not caused by Yuyue Home or its suppliers, the buyer may be responsible for the return shipping costs, customs charges, taxes, and other related expenses.

Refunds

Once a refund has been approved, it will normally be processed within 10 business days.

Refunds will be made to the original payment account or another account agreed upon in writing. Bank processing times and international transfer times may vary.

Contact

For return, refund, or order-related questions, please contact:

Yuyue Home
Email: yuyueliving.hk@gmail.com
Website: yuyue-home.com